Social Return on Investment
June 2022 to July 2025
Chris Tooley
Manawhakahaere
Foreword from the CEO
The Social Return on Investment (SROI) is an international model used to measure the social and economic impact of an organisation. It provides the ability to identity high performance and best practice across different areas of service delivery.
SROI performance goes beyond profit and loss statements and key performance indicators and aims to measure the actual transformation within society that is being created by a organisation.
Our score of 1:5.33 is a well-deserved acknowledgement of all the trustees and staff across Te Puna Ora for the remarkable work they do. Scores above 5:1 are considered very strong/exceptional.
In Te Ao Māori (indigenous Māori world view) we draw upon a different model called Whānau Ora or Pae Ora. Each Māori organisation creates their own bespoke version—our model is called, Te Poutokomanawa o Te Puna Ora.
Our model goes beyond social and economic impact. We seek to also provide transformation in relation to cultural, spiritual and environmental well-being as well, the holistic world of our clients/whānau.
This SROI score does not include these holistic areas of impact. It is confined to the social and economic measurements of impact using international methodology so we can be benched marked against other SROI scores and participate in social investment dialogue around the globe.
$1 : $5.33
Overall SROI
The total estimated social value produced by the organisation is nearly 5.33 times greater.
$1 : $11.75
Highest SROI
Our Rehua Nuku Ora service scored the highest SROI with $11.75, followed by our Medical Academy service scoring an SROI of $10.50.
View full SROI Report
View and read the full Social Return on Investment Analysis 2025 Report online.
State of Our Organisation
15,537
Total patient interactions through Rehua Nuku Ora
3,958
Total ESU’s for Rehua Medical
4,527
Total ESU’s for Tarawera Medical
700+
Whānau Supported
450+
Support Workers
41,130
Total RAT’s Issued
19,782+
Total COVID Vaccinations
Vaccinated 24.2% of the total Eastern Bay of Plenty Māori population
112+
Total Staff
1,173
Counselling referrals for Nga Mata Wai Ora
842
Our Whanau Ora Maori Community Health Services engaged 842 new clients
727
Students enrolled in our Health and Medical Academy
270
Rangatahi enrolled with Tu Maia Rangatahi Hub programmes
Development of the analysis
This SROI analysis has been undertaken by Habilis New Zealand Ltd, using methodology co-developed with Cubus NZ. The valuations have been developed by Habilis, using organisational and reporting data on Te Puna Ora.
The Strength of this Analysis
Not all SROI scores are the same, there are separate classes. Class A scores are measured on actual data, on achieved outputs and KPIs which are evaluated across the entirety of an organisation. Whereas other classes of SROI scores are based on forecasted and predictive modelling and/or modelled against single services.
The SROI score for Te Puna Ora is a Class A score.
It is based on data from enrolment forms, submitted performance reports, contractual evaluation and auditing reports and client testimonies between the period of June 2022 and July 2025.