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Community Based Assessment Centre Now Open. No Appointment Required.

There are over 600 confirmed cases in New Zealand. There are 15 cases in the Bay of Plenty region.

If you have developed symptoms of fever, cough or shortness of breath seek medical advice by contacting HEALTHLINE or contacting your GP, including phoning ahead of your visit. Alternatively, you can come to our Community Based Assessment Centre at the War Memorial Hall.


There is a COVID-19 Alert Level System in place across New Zealand. We are currently at Level 4.

STAY AT HOME. Self-Isolate, This Will Save Lives.


Coronavirus is a large group of viruses which cause illnesses such as the common cold. COVID-19 was first reported in Wuhan City, Hubei Province, China.


A Dry Cough. A High Temperature. Fatigue. Shortness of Breath. Its difficult to differentiate between COVID-19 and the common flu.

Symptoms take anywhere from 2 to 10 days to show after a person has been infected.

Protect Yourself From COVID-19

  • If you are sick, stay home.
  • Wash your hands all the time.
  • Cough and sneeze into a tissue.
  • Consider necessity of attending community gatherings.

Tikanga Māori

We have been asked to refrain from physical contact to prevent COVID-19 spreading further. This means suspending customs like hongi or harirū alongside kissing, hugging and other forms of close contact.

Response Stage

We are at Level 4: Eliminate. It is likely the disease is not contained.

Community Based Assessment Centre (CBAC).

The COVID-19 Drive-Through Assessment Centre is now open.

Located at Whakatāne War Memorial, whānau can receive a COVID-19 assessment and, if required, virus test. No appointment required.

CBAC Patient Flyer

The CBAC site is bring run by Te Puna Ora o Mataatua in partnership with the Eastern Bay Primary Health Alliance - with the support of the BOPDHB.

How It Spreads

Like the common flu, COVID-19 spreads from person to person—through coughing, sneezing and conversations.

It can also sit on surfaces and can be picked up through touch afterwards—where the hand then touches mouth, nose or face.

Have you been exposed?

If you have been overseas you must self-isolate for 14 days. If you show symptoms during this time call Healthline to arrange a Virus Test.

If you believe you have been in contact with someone that has been overseas and showing symptoms call the Healthline as well to arrange a Virus Test.


Once patients have been diagnosed with COVID-19 the majority go on to make a full recovery.

The elderly (60+) are the most vulnerable part of our population.

How Long Will It Take to Develop A Vaccine?

Most vaccines take months if not years to develop. It's still helpful to get your annual flu vaccine - to protect you from influenza and keep the pressure off New Zealand's medical services.

What does Flattening the Curve Mean?

As cases increase, the curve gets higher. In order to stop the virus from spreading and flatten the curve, the government puts in place social controls to prevent interaction, assembly and movement.

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