Social Return on Investment
Social return on investment analysis, July 2022 to July 2025.
Chris Tooley
Manawhakahaere
Foreword from the CEO
At Te Puna Ora, we don’t just deliver services. We walk alongside whānau, navigating the complexities of health, housing, employment, and wellbeing with aroha, manaakitanga, and a deep commitment to tino rangatiratanga. Our approach is unapologetically Māori, unapologetically whānau-first, and this report is a reflection of the value that approach brings.
This SROI report captures more than numbers or outcomes on paper. It shows what happens when systems listen, when services are designed with – not for – communities, and when support is grounded in whakapapa, whanaungatanga, and lived reality. Over the years, we’ve seen transformation: whānau who were once overlooked now standing tall with access to the care, knowledge, and opportunities they need to thrive.
View full SROI Report
View and read the full Social Return on Investment Analysis 2025 Report online.
State of Our Organisation
15,537
Total patient interactions through Rehua Nuku Ora
3,958
Total ESU’s for Rehua Medical
4,527
Total ESU’s for Tarawera Medical
700+
Whānau Supported
450+
Support Workers
41,130
Total RAT’s Issued
19,782+
Total COVID Vaccinations
Vaccinated 24.2% of the total Eastern Bay of Plenty Māori population
112+
Total Staff
1,173
Counselling referrals for Nga Mata Wai Ora
842
Our Whanau Ora Maori Community Health Services engaged 842 new clients
727
Students enrolled in our Health and Medical Academy
270
Rangatahi enrolled with Tu Maia Rangatahi Hub programmes
$393,486,201
Total Estimated Social Value
The total investment made by Te Puna Ora within the service areas we have estimated is $393,486,201.
$1 : $5.33
Average SROI
The total estimated social value produced by the organisation is nearly 5.33 times greater.
Development of the analysis
This SROI analysis has been undertaken by Habilis New Zealand Ltd, using methodology co-developed with Cubus NZ. The valuations have been developed by Habilis, using organisational and reporting data supplied by Te Puna Ora.
The purpose of this analysis
Te Puna Ora o Mataatua sits at the leading edge of healthcare thinking and action in Aotearoa New Zealand. As an organisation, it pays attention to the whole person: their whānau, their culture, and the community and society in which they live.
In doing so, Te Puna Ora is stretching the boundaries of how primary healthcare is organised and funded. Our national healthcare systems are largely orientated towards specific treatments for specific issues for individuals, and the majority of funding reflects this approach. This in turn dictates some but not all of how Te Puna Ora operates.
In choosing to act with a wider view of the person and their whānau, Te Puna Ora wishes to understand how and where it adds value – within the limitations of its data, its organisation, and the healthcare and social contracts it undertakes. The purpose of this analysis is to begin assessing that impact.
The analysis uses Social Return on Investment to begin answering the question: for every dollar Te Puna Ora spends, how much is returned?