Te Puna Ora O logo
Med Central logo

Book your COVID-19 Vaccination

Book Now

We provide a kaupapa Māori clinical and therapeutic counselling service for youth and adults across the Mataatua rohe.

We welcome self, whānau and community referrals.
Call 0800 MATAATUA (628 228) Ext. 4 or drop in to 132 McAlister Street weekdays 9.30am - 4.30pm. You can also email counselling@tpoom.co.nz or message us through Facebook or Instagram. Reach out!
Using our knowledge of Kaupapa Māori and Clinical Frameworks, our team is dedicated to working alongside individuals and whanau to change from a cycle of constant hurt, blaming, denial and reliving trauma. Our full range of mental health and addiction services are community based, helping you to heal with a whanau ora approach. We can wananga one-on-one or in group settings, indoors at our therapy space, or outdoors in our taiao – it’s all about what works for you.

Our Counselling Services Cover

  • Mental health
  • Alcohol & Addictions
  • Trauma
  • LGBQT+
  • Depression
  • Anxiety
  • Bullying
  • Eating Disorders
  • Sexual Violence
  • Racism & Discrimination

Our services include:

  • Creating goals for success
  • Maori Narratives
  • Building resilience, confidence and self-love
  • Spiritual Wellness
  • Kaupapa Maori Therapies
  • Wairua practices
  • Mahi Matakite

We support whānau based on their individual needs.

For full details on what we can offer, get in touch by phone, email or contact us on facebook.

Te Puna Ora o Mataatua mental health helpline contact information
A graphic showing crucial mental health helplines

How it works

We offer counselling for adults and for rangatahi year 8 and up. These can be one-on-one and/or whānau based sessions. We work with our clients and whānau in a number of settings, including home environments, beach or other recreational locations or at our office.

An important part of our whānau ora-based service is wraparound care. We have the ability to integrate our other services into this mahi and work alongside our other teams, including Whānau Ora, Rangatahi Hub, our Medical Centre, Healthy Lifestyles and Medical Academy.

Our counselling & therapy team is highly skilled, providing you with a safe space to work through anything life has thrown your way. Talk to any of our registered counsellors, social workers, suicide prevention, addictions practitioners (DPAANZ), CEP Practitioners and Mahi Matakite for the help you or your whānau need. The service is provided in a strictly confidential environment.

Our team

Staff photo of Hiria Allison

Hiria Allison: Kai Arataki Mata Ora (Team Lead)

Te Whānau-ā-Apanui, Te Whakatōhea, Ngai Tūhoe

Registered Social Worker, Addictions Practitioner (DAPAANZ) & CEP practitioner.

Hiria Allison has worked in the social services and mental health sector for approximately 12 years.

In her time as TPOOM’s sole counsellor for the past 2 years, she has identified an overwhelming need in the community for counselling services. Her passion is bringing healing to whanau who have been through troubling experiences and supporting them to discover healthy views of themselves.

Staff photo of Serena Aim

Serena Aim: Kai Mata Ora (Counsellor)

Ngāti Pākehā  

Dip Counselling, Mauri Ora, Dip Maori Applied Co-existing Problems, AOD, Provisional Registration NZ Association of Counsellors

Serena is a registered counsellor from Ōpōtiki and, for over six years, has been in the Kaupapa Māori mental health and addiction field.

She loves working alongside tangata whaiora to reach their goals and aspirations within a safe and nurturing space. The most important thing to her is being able to provide a therapeutic space to ensure whanau are in a safe, caring, and confidential environment working one-on-one with a strength-based approach. She believes “Everything happens for a reason”

Staff photo of Matewai Wharepapa

Matewai Wharepapa: Kai Mata Aho (Whanau Ora Therapist)

Ngāi Tūhoe, Te Whānau-ā-Apanui, Ngāti Porou

BA (Hons), Pg Dip Ed (Primary), Cert in Public Health & Health Promotion (Suicide Prevention).

Matewai has worked as an empowerment coach alongside rangatahi and wahine to strengthen their mental, physical, and emotional wellbeing.

Her goal is to help build their resilience, self-confidence, self-love, and self-esteem to achieve success in all areas of their lives. She is passionate about reconnecting Māori to their cultural identity and heal past traumas through both Te Ao Māori and Te Ao Pākehā methodologies.

Staff photo of Zach Williams

Zach Williams: Kai Matakite (Spiritual Therapist)

Tūhoe, Whakatōhea, Ngāti Porou

Zach is from Rūātoki and his role is to support individuals and whānau in understanding the wairua/spiritual aspect of holistic wellness that goes alongside the wellness of the hinengaro (mind) and tinana (body).

His passion is to suppport individuals and whānau to access kaupapa Māori healing therapies and facilitate one-on-one or group spiritual practice and learning sessions.

Staff photo of Matthew Leaf

Matthew Leaf: Kai Mata Aho (Physical & Mental Therapist)

Nga Puhi

Matthew grew up in the Manawatu but has lived in the Eastern Bay of Plenty for the past 4 years and is an “adopted local” of Ōpōtiki.

Matthew has been working in youth mental health for three years, working with mostly young tane, supporting them to mental wellness. Matthew is young, energetic, and passionate about youth being happy and safe as they grow into young adults.

Angela Kelly: Kai Mata Ora (Clinical AOD Counsellor)

Nga Puhi

Angela has worked in the AOD sector for the last 20 years in residential, DHB and community services.  

She is passionate about Group Facilitation, running AOD groups and feeling the group mauri grow over the course. In her sessions she uses motivational interviewing, reflective listening and CBT tools to support her practice.

Angela empowers individuals in enhancing whānau qualities, abilities and strengths all of which are of the utmost importance in our therapy mahi.

Resilience & Mana Tangata

Our counselling service also works closely with Mana Tangata at the Rangatahi Hub, offering a cultural programme for both men and women to strengthen their cultural identity, practices of resilience, and personal care.

Residential Care for Mental Health in Whakatane

Our team works closely with Te Whare Oranga Ngakau—an Alcohol and Drug Residential Care Facility—in Rotorua for those that require intensive care.
We can facilitate the entry to and exit from the Residential Care Facility for those that reside in Mataatua/Eastern Bay of Plenty, helping to ease the transition.

Contact the Ngā Mata Wai Ora Team

Reach out to us for support and community services today. Email us at counselling@tpoom.co.nz or give us a call.

The Med Central logo in white.Manage my health logo

Phone for a Doctors Appointment at Med Central

book now
Contact the team:
Ngā Mata Wai Ora - Counselling in Whakatane
Send Email
No items found.

Send Us a Message

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.